FAQ

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  • Can customer make an repayment through mobile banking?

    Yes, Customers can make repayments through KBZ, CB, AYA Mobile Banking and KBZ, AYA, UAB ibanking. Also can make repayment through Ongo mobile app.

  • What is AEON Customer Service Hotline number?

    AEON Customer Service Hotline number is 01-9345466.

  • What is AEON Customer Service Hotline operation hours?

    AEON Customer Service Hotline operation hours is every day of 9:00AM to 7:00PM.

  • How can customers apply AEON S-Loan Scheme?

    Customers can apply AEON S-Loan Scheme via designated application points together with required documents. For more information of Aeon S-Loan scheme, please click here

  • What is designated application point and where is it located?

    The place where customers can apply AEON S-Loan Scheme & handle for accepting customer applications. For more information of Aeon application points and addresses , please click here.

  • Can students apply AEON's S-Loan Scheme?

    Based on AEON's criteria, students are not entitled yet to apply for AEON's S-Loan Scheme. The student can apply Education Loan at KMD Institute. Fore more information of Education Loan please click here.

  • Any age criteria to apply AEON's S- Loan Scheme?

    Applicant and guarantor must be the age of 18 to under 60 years old. For more information of S-Loan please click here.

  • What are the necessary documents to apply AEON S-Loan Scheme?

    For more information of required documentation , please click here

  • How much is the interest rate for AEON's S- Loan Scheme?

    1.4% per month. For more information of interest rate and calculation, please click here.

  • Is there any service charges apart from interests for Motorcycle product ( In Mandalay )?

    Yes, customers have to pay service charges 10,000 Ks per application at agent after loan approval and no need to pay if the application was rejected or cancelled.

  • How many item can customer apply at application points for AEON S-Loan?

    Customer can apply two different item at application points for S-Loan.

  • Is there any service charges apart from interests?

    Yes, customers have to pay service charges 5,000 ks per application at agent after loan approval and no need to pay if the applicantion was rejected or cancelled.

  • How many finance terms are there and any criteria for it?

    For more information of S-Loan , please click here.

  • How can customer utilize the loan from designated application points after approval from AEON?

    Customer himself/herself can go to application points to utilize the loan by showing sms from mobile along with his/her Original NRC.

  • Will every application be approved after applying from application points?

    No, AEON will only provide S-Loan to entitled customers by assessment all information and documents provided.

  • How can customers know their application result after confirming application data from application form?

    AEON will send SMS to customer' mobile for the status of Loan application. For further information , please mail to csinfo@aeoncredit.com.mm or call 01-9345466.

  • How can customer utilize the loan if customer not receive or lost approval SMS or wrong delete SMS from mobile?

    Only applicant can request approval code number from AEON hotline number 01-9345466.

  • When can customer take out the loan after get SMS approved from AEON.

    Customer can take out the loan at application points within 15 days.

  • Where can customers make monthly repayments in Yangon?

    Customer can make repayment by KBZ, CB, AYA, UAB, AGD and MAB bank counters, True Money agent shops and Ongo agent shops.

  • Where can customers make monthly repayments in Mandalay?

    Customer can make repayment by KBZ, CB, AYA, UAB, AGD and MAB bank counters, True Money agent shops and Ongo agent shops.

  • Can anyone make repayments on behalf of customers?

    Yes, That person need to provide actual customer information to Bank. (Customer Name, Agreement No.(16 digits), Repayment amount)

  • What should customer do if wrong information is inputted during payment at Bank?

    Customer must inform AEON Hotline 01-9345466 to processed with correct information by AEON accordingly.

  • Where is AEON office located in Yangon?

    It's located in Unit#212, Building(D), Pearl Condo, Kabar Aye Pagoda Road, Bahan Township, Yangon. For more information please click here. Between Kokekine and Harmictic Bus Stop, KabarAye Pagoda Road, Pearl Condo, Entrance beside of Lotteria Korea Fried Chicken, You can see the elevator and press 2.

  • How many participants are needed to apply for AEON S-Loan?

    There are two participants to apply for S-Loan. Applicant and guarantor.