Our AEON has been built by AEON people through their tireless and innovative efforts. The future history of AEON will also be written by AEON people. Let us use the “AEON Code of Conduct” to guide our ideas and actions as we all participate in building a new “AEON Culture.”
The AEON Culture is represented by an outlook that is “AEON like.” It is shared by our customers, the community, our business partners, our shareholders, and AEON people. It begins by sincerely and faithfully doing “everything for our customers.” As we hold to this course, we create a culture for AEON. And the trust born of this effort is manifested in the AEON brand (goodwill).
You are AEON
When you deal with our business partners, you demonstrate to them through your sincere attitude and actions the “AEON like” spirit—something that cannot be imitated by other companies. This spirit should guide the attitude you project as you meet with other members of the community.
When you are assisting your customers, and when you spend time with your co-workers, your actions—even those that seem casual and inconspicuous—will accumulate to build the AEON Culture. You yourself are AEON, and your actions are AEON’s actions.
Advancing together with AEON people. Now beings a new chapter in the history of AEON.
We believe that our shareholders are managerial partners. We respect the resolutions adopted at the annual shareholders’ meeting, as well as each individual shareholder’s opinion, and we incorporate them in our daily management activities in our efforts toward “Customer Satisfaction.”
We believe that focusing on “Customer Satisfaction” leads to sound growth, which in turn leads to high returns for our shareholders. “Customer Satisfaction” drives us to find new and innovative ways to serve our customers.
We retain independent auditors to verify the accuracy of our financial statements and other accounting records. We report the results of our business to our shareholders without false manipulation, maintaining a high standard of corporate transparency.
We maintain a high degree of transparency in all of our securities transactions, taking great care to avoid even the appearance of impropriety.
We pledge that if we are ever involved in an accident or unfortunate incident, we will immediately disclose this information to the public, and we will take appropriate action without regard to where the responsibility may lie.
We believe that AEON forms a “partnership” with the local community. We proactively exchange information with local partners about the lifestyles of our customers in the community, reflecting local community values in our business practices.
We conduct business that anticipates the wide variety of our customers’ lifestyle needs, offering high-quality products and services, in convenient and pleasant facilities. At the same time, we provide a place for the local community to gather for educational and information-sharing opportunities.
We endeavor to bring about clean streets with lush greenery, and support a recycling society by reusing resources and reducing the amount of garbage we produce to as great an extent as possible. Our objective is to be the leading corporation working beyond local and national borders, showing the world how to preserve our beautiful planet Earth.
We actively support welfare and other volunteer activities, working together with others in the local community who share the AEON philosophy. We believe that both locally and internationally, contact and interaction with others is an important, worthwhile activity.
We respect the oral traditions and culture handed down over generations in individual local communities. We support local efforts to discover and preserve these valuable cultural links with the past.
We cultivate strong relationships with our partners, together pursuing innovative business practices, better products, better services, and our mutual success.
We maintain equality with our business partners, connected through formal agreements. Both parties strictly adhere to all agreed-upon contract provisions.
We and all of our business partners share the common goal of “Customer Satisfaction.” If the smallest doubt exists regarding the safety or trust of a product or service, we work with our business partners to promptly ascertain the nature of the concern and resolve the issue.
AEON complies with and respects all generally recognized international standards, including those related to ISO, labor, environmental conservation, and quality management. We also require our business partners to strictly observe these same standards.
We select business partners based on their ability to offer better products and services at fair prices. Individuals do not accept any gifts, money, or special treatment from a business partner designed to secure our business in any situation. All efforts must go toward benefits to the customers.
We always conduct all of our business activities (products, services, hygiene, facilities, information, etc.) with customer safety as the top priority. If there is the smallest doubt regarding customer safety, we will promptly ascertain the nature of the concern and work to resolve the issue.
We take personal responsibility to uphold the promises in our flyers and in advertisements concerning deliveries and repairs with all of our customers. If any incident or business problem should arise, we will disclose faithfully all relevant information and respond if there are further questions.
We strive to offer high-quality products and services so our customers can enjoy enriched lives. At the same time, we are actively engaged in re-inventing our business practices so we can offer our products and services at even lower prices. At AEON, our goal is to be the retailer that leads the way in offering customers high-quality products at reasonable prices.
In addition to products and services, AEON customers can always look forward to a pleasant greeting and a caring, friendly smile. When we greet customers in our store, in our offices and over the phone, they will know what we mean when we say “AEON friendliness.”
We consider all customer opinions, requests, and complaints to be the starting point for management decisions. We gratefully listen to and acknowledge our customers’ voices as a valuable contribution to our uniqueness, and we work to quickly react to their input.
We would like to inform our valued customers that our office and operation will be closed on (1st May’ 2021) due to Public Holiday. We will resume our operation on (2nd May’ 2021). We apologize for your inconvenience.
We would like to inform our valued customers that our office and operation will be closed from 13th April 2021 to 19th April’ 2021 due to Myanmar New Year Festival. We will resume our operation on 20th April’ 2021. We apologize for your inconvenience.